{"id":4750,"date":"2026-04-20T11:07:15","date_gmt":"2026-04-20T15:07:15","guid":{"rendered":"https:\/\/www.cacgrading.com\/content\/?post_type=docs&#038;p=4750"},"modified":"2026-04-20T12:00:37","modified_gmt":"2026-04-20T16:00:37","password":"","slug":"shipping-instructions","status":"publish","type":"docs","link":"https:\/\/www.cacgrading.com\/content\/doc\/shipping-instructions\/","title":{"rendered":"Guide to Shipping"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>At CAC, we want to give you as much information as possible to ensure that you have a positive and safe experience getting your coins graded. Below are some guidelines we highly recommend following to ensure your package is shipped to CAC securely.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-9bcd8e537875b51f5f6244df7115a08b\" id=\"0-toc-title\" style=\"color:#4d7f71\">What Goes in the Box<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Coins<\/strong><\/p>\n\n\n\n<p>Depending on the type of coin(s) you are submitting, your packing method will be slightly different. Please review our requirements and recommendations below.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Raw coins<\/strong>: Raw coins are coins not in a sealed plastic holder from another grading service. Raw coins&nbsp;<strong>must<\/strong>&nbsp;<strong>be submitted to us in 2.5\u2033 x 2.5\u2033 non-PVC flips<\/strong>. Each flip should&nbsp;<strong>contain only one coin<\/strong>&nbsp;and be folded to ensure nothing falls out and gets damaged in transit. Please do not staple, excessively tape, or send coins in cardboard holders. Removing coins from these holders is dangerous and may result in unnecessary damage or delays in processing the submission.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-94bc23d7 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Empty-Coin-Flip-768x1024.jpeg\" alt=\"\" class=\"wp-image-4758\" srcset=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Empty-Coin-Flip-768x1024.jpeg 768w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Empty-Coin-Flip-225x300.jpeg 225w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Empty-Coin-Flip-1152x1536.jpeg 1152w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Empty-Coin-Flip.jpeg 1469w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Coin-in-the-Flip-1-768x1024.jpeg\" alt=\"\" class=\"wp-image-4757\" srcset=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Coin-in-the-Flip-1-768x1024.jpeg 768w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Coin-in-the-Flip-1-225x300.jpeg 225w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Coin-in-the-Flip-1-1152x1536.jpeg 1152w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Coin-in-the-Flip-1.jpeg 1175w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-768x1024.jpeg\" alt=\"\" class=\"wp-image-4759\" srcset=\"https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-768x1024.jpeg 768w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-225x300.jpeg 225w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-1152x1536.jpeg 1152w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-1536x2048.jpeg 1536w, https:\/\/www.cacgrading.com\/content\/wp-content\/uploads\/2025\/11\/Folded-Over-Flip-scaled.jpeg 1920w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Coins in plastic holders<\/strong>: When submitting coins in sealed plastic holders from other grading services (such as for Crossover or Reconsideration services), the holders should be in good condition. Unless submitting a damaged CACG holder for Reholder, submissions with damaged holders may result in delays.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Submissions<\/strong><\/p>\n\n\n\n<p>Once each coin is properly prepared, please put them in the order they are listed on the submission form; this will help us receive the coins efficiently and avoid delays in processing. Once the coins are in order, we recommend wrapping the submission form around them and putting a rubber band around the whole group. If you are sending multiple submissions in a single package, please repeat this process for each submission.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Tracking<\/strong><\/p>\n\n\n\n<p>Please be sure to keep the tracking number for your package. This tracking number can be entered in the search bar at the top of the website to show that the package has arrived at our office. If we have received your package, the tracking number will display the date and time at which it was signed for by CAC during the delivery. Please note that there can be a window of 1 to 7 business days before the submissions are entered into our database as &#8220;Received&#8221;; you can see this when you are logged into your account.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-24a676b59831b256767519c4fa276044\" id=\"1-toc-title\" style=\"color:#4d7f71\">Box, Label &amp; Other Packing Materials<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Box<\/strong><\/p>\n\n\n\n<p>Use a sturdy, high-quality box to ensure that the package can withstand the rigors of shipping. Most carriers will provide suitable boxes; we do not recommend reusing shipping boxes.<\/p>\n\n\n\n<p><br><strong>Packing Materials<\/strong><\/p>\n\n\n\n<p>Be sure to protect your coins with sufficient bubble wrap, packing peanuts, or other cushioning materials to protect the contents from bumps and shocks during transit. We utilize a box-in-box shipping method which adds an additional layer of protection for your coins; this means your coins go into a box with sufficient internal packing material, and then that box is sealed and put into a larger box that is stuffed with more cushioning material to keep everything in place. You don\u2019t have to go this far, but if you have coin boxes from us or other grading services, this adds a healthy layer of protection.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Label<\/strong><\/p>\n\n\n\n<p>Clearly label the package with CAC\u2019s shipping address as well as your return address. Be sure to include your contact information in case the package needs to be returned or there are any issues with delivery. It is also important that you&nbsp;<strong>do not<\/strong>&nbsp;label the package with any notes or instructions that indicate what is inside it (such as, \u201cCoins Inside\u201d or \u201cValuable! Handle with care\u201d). You&#8217;re welcome to use &#8220;Shipping&#8221; as the first name and &#8220;Department&#8221; as the last name for the contact.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Tape<\/strong><\/p>\n\n\n\n<p>Some boxes come with self-stick closures, but we strongly recommend using strapping tape to ensure the safety of your package. You don\u2019t have to make the box look like a mummy, but securely taping all the seams will help to keep its contents safe.<\/p>\n\n\n\n<p><br><br><strong>Please note that we only accept packages that are intact, sealed, and show no signs of tampering. If a package is sent in an unapproved package type, it is likely to be rejected and returned to you unprocessed. We recommend not reusing broken boxes or excessively used boxes as it can be hard to tell if it has been tampered with.<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-b0584e8b864e37033cd3849b87608271\" id=\"2-toc-title\" style=\"color:#4d7f71\">Carriers &amp; Insurance<\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Shipping Carriers<\/strong><\/p>\n\n\n\n<p>We only accept packages via USPS, UPS, or FedEx. If a package is sent using another service, CAC Grading is not responsible for rejected packages. We also recommend using a shipping method that provides tracking information so you can monitor the progress of the package during transit.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Shipping Insurance<\/strong><\/p>\n\n\n\n<p>CAC only insures your coins after they have been received and on return shipment if using CAC shipping. The cost to insure a package sent to us is the submitter\u2019s responsibility, and we strongly recommend insuring your shipment to us for the full value of its contents. There is a cost for this, but the peace of mind is priceless; you don\u2019t want to have to worry about what happens in the situation where your package is lost, damaged, or stolen during transit.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\" id=\"3-toc-title\"><strong>Still have Questions?<\/strong><\/h6>\n\n\n\n<p class=\"has-text-align-center\">If you have additional questions not addressed here, please contact CAC Customer Care at <a href=\"mailto:help@cacgrading.com\">help@cacgrading.com<\/a> or <a href=\"tel:7578001750\">(757) 800-1750<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At CAC, we want to give you as much information as possible to ensure that you have a positive and safe experience getting your coins graded. Below are some guidelines [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/www.cacgrading.com\/content\/doc\/shipping-instructions\/\">Read More&#8230;<span class=\"screen-reader-text\"> from Guide to Shipping<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-4750","docs","type-docs","status-publish","hentry","doc_category-cac-overview"],"year_month":"2026-05","word_count":871,"total_views":"0","reactions":{"happy":"3","normal":"0","sad":"0"},"author_info":{"name":"Dominique Sweat","author_nicename":"dsweatcacgrading-com","author_url":"https:\/\/www.cacgrading.com\/content\/post\/author\/dsweatcacgrading-com\/"},"doc_category_info":[{"term_name":"Overview","term_url":"https:\/\/www.cacgrading.com\/content\/doc-category\/cac-overview\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/docs\/4750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/comments?post=4750"}],"version-history":[{"count":14,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/docs\/4750\/revisions"}],"predecessor-version":[{"id":5410,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/docs\/4750\/revisions\/5410"}],"wp:attachment":[{"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/media?parent=4750"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/doc_category?post=4750"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.cacgrading.com\/content\/wp-json\/wp\/v2\/doc_tag?post=4750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}