Incoming! A package has shipped from CAC and is headed your way. Our submitters are notified by email when their package has shipped. The email will be titled “Submission Results for…” and include the return shipping method and tracking number. This article is intended to give you an idea of what to expect and our expectations of you.
Tracking #
It’s important that you view your tracking information to verify the return shipping address and expected date of delivery. This is vitally important as packages shipped by CAC require your signature for delivery, so please make arrangements to receive your shipment.
Kindly note that the tracking information and delivery speeds vary per service. FedEx Standard is overnight, USPS Priority is usually within the 2 to 5 business day window, and USPS Registered mail can take up to 14 business days with limited tracking information.
Please contact CAC Customer Care if you notice an issue with your tracking number or get a message from the carrier.
Packaging Materials #
Your submission may be returned in a USPS-branded box, in a FedEx-branded box, or in an unbranded brown box. We utilize the box-inside-a-box method for the protection of your package and its contents. A smaller white box–which will contain your coins–will be inside the outer box.
Receipt & Acceptance of Your Package #
As noted earlier, you will be required to sign for your package. However, if your package displays any signs of tampering or damage, do not accept or sign for it! Such tampering or damage can include issues with the seals (tape that appears to have been cut, peeled, or removed from the outside box) or issues with the external box itself. If you see this, please reject the package. If the box appears beaten, deflated, or open, do not accept and sign for the package. Once a package has been signed for, it makes any insurance claims more complicated for both you and CAC.
Packages you refuse to sign for:
- If you refuse to sign for a package, please take photos with the carrier personnel present, and notify CAC of the issue immediately. You may feel foolish calling us from a post office, for instance, but it’s for the best.
Packages you do sign for:
- Please open it and review the contents as soon as it is safe to do so. This will give you peace of mind and hopefully bring you some numismatic joy. If any errors were made, please contact CAC Customer Care with a detailed explanation of the issue(s) in a timely fashion. Coins that did not get holdered and display “N/A” on the packing list will be inside flips that are wrapped in foam packing material. All other coins should be in line-item order with corresponding certificate numbers on the CACG holders.
- If, in the unlikely case, you find that any items are missing or damaged, notify us immediately. CAC and the shipping carrier will need sufficient photo evidence. Please take photos of all 6 sides of the box and the contents inside. Contact CAC Customer Care and email all photos to help@cacgrading.com at your earliest convenience.
Portal #
To view your tracking number, invoice, submission results, high-res images, and more, log in to the CAC Submitter Portal.
Still have Questions? #
If you have additional questions not addressed here, please contact CAC Customer Care at help@cacgrading.com or (757) 800-1750.